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Bloombar Watches Ltd Privacy Policy

Our contact details

Name: Edward Bloom

Address: 102 Crawford Street, London W1H 2HR

Phone Number: 0207 458 4544

E-mail: info@chvoya.com.ua

The type of personal information we collect

We currently collect and process the following information:

  • • Personal identifiers, contacts and characteristics which consists of names, email addresses and contact details. We do not store bank or credit card details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • • Customer contacted us to buy or sell a watch.

We use the information that you have given us in order to process an offer to buy your watch, process a purchase or process a sale.

We do not share this information with any 3rd parties.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@chvoya.com.ua

(b) We have a legal obligation.

How we store your personal information

Your information is securely stored.

We keep records of your transactions with us and your contact details for an infinite period. If requested to do so we will then dispose your information by deleting it from our secure databases.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@chvoya.com.ua, 0207 458 4544 and or 102 Crawford Street, London W1H 2HR if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@chvoya.com.ua, 0207 458 4544 and or 102 Crawford Street, London W1H 2HR.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

FAQs
What’s the process?

Once your watch is received, either by post or in person, we quickly inspect it for condition and accuracy in front of you. We then make you a final offer based on our report and then pay you if accepted. Any work that does need to be carried out is calculated on a cost basis.

If I want to send my watch to you, how do I go about it?

With every offer, we send you a watch sale information form for you to fill and enclose with your watch if you do decide to send it in. We always recommend using Royal Mail Special Delivery and if you’re located within the M25, we do also offer a free, same-day collection service for high-value watches. Please do make sure that your watch is safely bubble wrapped to avoid any damage in transit and please upload the tracking number to your Bloombar Watches account as soon as you have it.

How quickly can I expect an offer after submitting my enquiry?

We are on hand 10am-5pm, Monday to Friday. You can usually expect a valuation from us within a couple of hours however, the office can get busy, so if the sale is urgent, best to give us a call on 0207 458 4544.

Can I exchange my watch for a different one?

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on,  please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

Can I return a watch purchased on finance?

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on,  please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

What is the returns policy?

For peace of mind, we offer a 14 day returns period on any watches purchased online or by telephone, in which you can exchange your watch for something else or receive a full refund. The watch must be returned in exactly the same condition and with the same accessories and paperwork/warranty cards as when you received it. If your watch arrived with a returns tag attached, this must still be attached to the watch and not tampered with. You can return your watch by post or in person at our London offices. Please allow 7 working days for refunds to reach your account.

We appreciate that you will need to try the watch on but we ask that when it is tried on,  please take great care not to mark the watch or its strap. If you return a watch to us and it has been marked, scratched or the stickers have been removed, we may charge you up to 20 percent of the sales figure, subject to returned condition of a watch.

If you purchased in store, we can offer you an exchange or credit note if your return a watch within 14 days.

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